Share your Feedback

At Doctors Express, we are dedicated to providing exceptional care and service to our patients. Our Patient Experience Team welcomes your insights and feedback on your experiences with us, whether they are positive or areas where we have the opportunity to improve.

Compliments: We highly value your positive feedback. When you share compliments, we ensure they reach the relevant staff members and our leadership team. It is affirmations like yours that inspire and motivate our team to continue delivering the highest standard of care.

Suggestions for Improvement: At Doctors Express, we view your suggestions as valuable opportunities for us to enhance our services. These insights are carefully reviewed by our leadership team to guide our continuous improvement efforts. Please note that while direct responses are not typically provided for suggestions, each submission is given thoughtful consideration and appreciation.

Care Concerns or Complaints: Your concerns are of utmost importance to us. Sharing any dissatisfaction with your care allows us to address and rectify issues, contributing to the improvement of our patient care processes. You can expect a response from us within 7-10 business days, either in writing or via a phone call. Should you have additional details to share in the meantime, please do not hesitate to contact our team at patientexperience@doctorsexpress.ky.