FAQs

  1. What is Urgent Care?

    Urgent Care facilities primarily treat injuries or illnesses requiring immediate care, but not serious enough to require a visit to Accident & Emergency (A&E).

  2. How do I know if I should be visiting Urgent Care or an Emergency Room?

    At Doctors Express we can typically treat any non-life threatening medical issues. However, if you believe your life is at risk you should call 911 or proceed immediately to Accident & Emergency.

    Below are some conditions and guidelines as to when one should visit Urgent Care or the Emergency Room:

    Condition Urgent Care Emergency Room
    Allergic reactions (minor)
    Allergic reactions (severe)
    Allergies (seasonal)
    Animal, insect, or spider bite (minor)
    Animal bite (severe)
    Asthma attack (minor)
    Asthma attack (severe)
    Back pain or strains
    Bleeding that won’t stop
    Broken bone (bone not sticking out of skin)
    Broken bone (bone sticking out of skin)
    Burn (small)
    Burn (large)
    Chest pain or severe chest pressure
    Common colds and coughing
    Coughing blood /vomiting blood
    Cuts / lacerations (minor) and stitches removal
    Dehydration, not drinking and eating
    Dental pain
    Difficulty breathing or shortness of breath
    Dizziness, weakness or loss of coordination or balance
    Earache
    Ear wax removal
    Eye problems (pink eye, eye irritation, styes)
    Fainting
    Fever not related to the common cold or flu (infants younger than 8 months old)
    Fever not related to the common cold or flu (infants older than 8 months old)
    Flu (influenza)
    Foreign object removal
    Headaches and migraines
    Headache — sudden and severe; chronic migraines
    Head injury (without passing out)
    Hemorrhoids
    Immunizations
    Incision and drainage; abscess
    Injuries (falls, sprains, minor concussions, fingernail/toenail, work-related)
    Medication refills (non-narcotic)
    Poisoning
    Pregnancy test
    Pregnancy-related issues (pain, bleeding)
    Rash
    Rash with fever
    Seizure
    Skin problems (eczema/dry skin, poison ivy/poison oak, infections)
    Sinus infections
    Sore throat / Strep
    Sprain or strain
    Stomach pain (minor)
    Stomach pain (major)
    Swallowed object
    Urinary tract infection

  3. What medical services does Doctors Express Urgent Care provide?

    We treat any urgent illnesses or injuries that are not considered life threatening. We care for both adult and paediatric patients. We also offer laboratory testing, digital x-ray services and work permit medicals. We can also provide vaccines including flu shots to patients.

  4. Do you accept my insurance?

    We work with all the major insurance companies. To confirm if we accept your insurance providers’ coverage please contact Doctors Express.

  5. How much will it cost to visit Doctors Express?

    It depends. If you have health insurance then you could owe a co-pay, a deductible, or possibly full payment for the visit. We can typically look up what your insurance company requires when you arrive. If you do not have insurance, Doctors Express offers upfront, transparent cash pricing for all our services. (Link to Price List Page).

  6. Do I need to schedule an appointment?

    At Doctors Express no appointment is necessary (or available). You can walk-in at any time during business hours and receive treatment from one of our physicians.

  7. Do I need a referral?

    Generally, a referral is not required to visit Doctors Express. However, CINICO patients will require a referral. However, affordable cash-pay options are always available.

  8. What if I need outside services like an MRI or to see a specialist, can you still help me?

    Yes, we can provide the initial consultation and care and, if additional services are required, we can help refer you to the proper provider and get an appointment.

  9. Is there an age limit for visiting Doctors Express Urgent Care?

    Children should be at least 6 months old.  Otherwise, we welcome patients of all ages.

  10. What happens when I leave the Doctors Express Urgent Care Centre?

    Complete discharge instructions will be provided and you will be notified about any lab results or x-rays. With your written permission, a record of your treatment will be faxed to your primary care physician, who can provide any follow up care required.

  11. What to Expect (Need some additional guidance on this)

    Doctors Express’ state-of-the-art facility offers medical treatment in a comfortable, relaxing environment, with the highest levels of customer care.

    Upon entering Doctors Express, you will be greeted by a member of the Doctors Express team, who will be happy to answer any questions you may have. You will be asked for identification and your health insurance details. If this is your first time visiting Doctors Express, you will be asked to fill out a brief registration form.

    In our bright, spacious reception area, you can enjoy TV, WiFi, and an assortment of reading materials while you briefly wait.

    Next, a member of our clinical team will guide you into an exam room to learn the reason for your visit and to capture any relevant health information and medical history.

    Patient privacy and peace of mind is of the greatest importance to us.

    Once completed, you will be joined by one of our physicians who will review your symptoms, conduct a thorough examination, and determine if any further testing is required. For your convenience Doctors Express offers laboratory testing and digital x-ray services on site.

    After the physician has completed their comprehensive investigations and reached a conclusive diagnosis, a member of our clinical team will return with the discharge instructions and any prescriptions.
    At times patients will require follow-up with or referral to another specialist, transfer to an emergency department, or direct hospitalization. Doctors Express can help facilitate that process for you if necessary.
    At Doctors Express we are with you every step of the way to ensure you receive the care and attention you need.