FAQs

  1. What is Urgent Care?

    Urgent Care facilities can treat everything from bad coughs, colds, flu, urinary tract infections or back pain — all the way up to more urgent presentations like cuts that need stitches, bad burns, fractures or severe allergic reactions.  We are able to treat injuries or illnesses requiring immediate care, but not serious enough to require a visit to the Emergency Room.

  2. How do I know if I should be visiting Urgent Care or an Emergency Room?

    At Doctors Express we can typically treat any non-life threatening medical issues. However, if you believe your life is at risk you should call 911 or proceed immediately to the Emergency Room.

    Below are some conditions and guidelines as to when one should visit Urgent Care or the Emergency Room:

    Condition Urgent Care Emergency Room
    Allergic reactions (minor)
    Allergic reactions (severe)
    Allergies (seasonal)
    Animal, insect, or spider bite (minor)
    Animal bite (severe)
    Asthma attack (minor)
    Asthma attack (severe)
    Back pain or strains
    Bleeding that won’t stop
    Broken bone (bone not sticking out of skin)
    Broken bone (bone sticking out of skin)
    Burn (small)
    Burn (large)
    Chest pain or severe chest pressure
    Common colds and coughing
    Coughing blood /vomiting blood
    Cuts / lacerations (minor) and stitches removal
    Dehydration, not drinking and eating
    Dental pain
    Difficulty breathing or shortness of breath
    Dizziness, weakness or loss of coordination or balance
    Earache
    Ear wax removal
    Eye problems (pink eye, eye irritation, styes)
    Fainting
    Fever not related to the common cold or flu (infants younger than 8 months old)
    Fever not related to the common cold or flu (infants older than 8 months old)
    Flu (influenza)
    Foreign object removal
    Headaches and migraines
    Headache — sudden and severe; chronic migraines
    Head injury (without passing out)
    Hemorrhoids
    Immunizations
    Incision and drainage; abscess
    Injuries (falls, sprains, minor concussions, fingernail/toenail, work-related)
    Medication refills (non-narcotic)
    Poisoning
    Pregnancy test
    Pregnancy-related issues (pain, bleeding)
    Rash
    Rash with fever
    Seizure
    Skin problems (eczema/dry skin, poison ivy/poison oak, infections)
    Sinus infections
    Sore throat / Strep
    Sprain or strain
    Stomach pain (minor)
    Stomach pain (major)
    Swallowed object
    Urinary tract infection

  3. What medical services does Doctors Express Urgent Care provide?

    We treat everything from coughs, colds, fevers and flu all the way up to cuts that need stitches, fractures and bad burns.  We care for any urgent illnesses or injuries that are not considered life threatening. We care for both adult and paediatric patients. We also offer laboratory testing, digital x-ray services, and a full, in-house pharmacy so you receive your prescriptions before you even leave.  We specialise in work permit medicals where we can provide the doctor visit, the bloodwork and the chest x-ray (where required).  The best part is, you’ll usually leave with all paperwork in-hand — in usually under 45 minutes.

  4. Do you accept my insurance?

    We accept all of the Island’s private insurance companies.  We are unable to accept CINICO or international insurance plans. To confirm if we accept your insurance plan, please contact Doctors Express at (345) 745-6000.

  5. How much will it cost to visit Doctors Express?

    In short — it depends. If you have health insurance then, depending on your individual plan, you may be responsible for covering insurance co-pays, paying a deductible, or possibly full payment for the visit (if we cannot verify your insurance coverage). We can typically look up what your insurance company requires when you arrive. If you do not have insurance, Doctors Express offers upfront, transparent cash pricing for all our services. (Link to Price List Page).

  6. Do I need to schedule an appointment?

    At Doctors Express, no appointments are necessary. You just walk-in any time during business hours (from 9am-9pm, 7 days a week — including most public holidays) and receive treatment from one of our physicians .

  7. Do I need a referral?

    A referral from another physician is not required to visit Doctors Express.

  8. What if I need outside services like an MRI or to see a specialist. Can you still help me?

    Yes, we will provide the initial consultation and care of the condition. From there, if additional services are required, we will help you navigate the maze of healthcare options and refer you to the proper specialist for an appointment.

  9. Is there an age limit for visiting Doctors Express Urgent Care?

    We welcome patients of all ages.  Children should be at least 6 months old. 

  10. What happens when I leave Doctors Express Urgent Care Centre?

    Complete discharge instructions will be provided and you will be notified about any lab results or x-rays. Our in-house pharmacy ensures that you leave with your prescription in-hand.  With your written permission, a record of your treatment will be faxed to your primary care physician, who can provide any follow up care required.

  11. What to Expect (Need some additional guidance on this)

    Doctors Express’ state-of-the-art facility offers medical treatment in a comfortable, relaxing environment, with the highest levels of customer care.

    Upon entering Doctors Express, you will be greeted by a member of the Doctors Express team, who will be happy to answer any questions you may have. You will be asked for identification and your health insurance details. If this is your first time visiting Doctors Express, you will be asked to check-in on our iPad kiosks.

    In our bright, spacious reception area, you can enjoy TV, WiFi, and an assortment of reading materials while you briefly wait.

    Next, a member of our clinical team will guide you into an exam room to take your vital signs and other relevant health information and medical history in advance of meeting the physician.

    Patient privacy and peace of mind is of the greatest importance to us.

    Once completed, you will be evaluated by one of our physicians who will review your symptoms, conduct a thorough examination, and determine if any further testing is required. For your convenience Doctors Express offers laboratory testing, digital x-ray and full pharmacy services, on-site.

    After the physician has completed their comprehensive investigations and reached a conclusive diagnosis, a member of our clinical team will return with the discharge instructions and any prescriptions.
    At times patients will require follow-up with or referral to another specialist, transfer to an emergency department, or direct hospitalisation. Doctors Express will help facilitate that process for you if necessary.
    At Doctors Express we are with you every step of the way to ensure you receive the care and attention you need.