fbpx

URGENT CARE FAQs

What is Urgent Care?

Urgent Care facilities can treat everything from bad coughs, colds, flu, urinary tract infections or back pain — all the way up to more urgent presentations like cuts that need stitches, bad burns, fractures or allergic reactions. We are able to treat injuries or illnesses requiring immediate care, but not serious enough to require a visit to the Emergency Room.

How do I know if I should be visiting Urgent Care or an Emergency Room?

At Doctors Express we can typically treat any non-life-threatening medical issues. However, if you believe your life is at risk you should call 911 or proceed immediately to the Emergency Room.

Below are some conditions and guidelines as to when one should visit Urgent Care or the Emergency Room:

Condition
Urgent Care
Emergency Room
Allergic reactions (minor) ✔
Allergic reactions (severe) ✔
Allergies (seasonal) ✔
Animal, insect, or spider bite (minor) ✔
Animal bite (severe) ✔
Asthma attack (minor) ✔
Asthma attack (severe) ✔
Back pain or strains ✔
Bleeding that won’t stop ✔
Broken bone (bone not sticking out of skin) ✔
Broken bone (bone sticking out of skin) ✔
Burn (small) ✔
Burn (large) ✔
Chest pain or severe chest pressure ✔
Common colds and coughing ✔
Coughing blood /vomiting blood ✔
Cuts/lacerations (minor) and stitches removal ✔
Dehydration, not drinking and eating ✔
Dental pain ✔
Difficulty breathing or shortness of breath ✔
Dizziness, weakness or loss of coordination or balance ✔
Earache ✔
Earwax removal ✔
Eye problems (pink eye, eye irritation, styes) ✔
Fainting ✔
Fever not related to the common cold or flu (infants younger than 8 months old) ✔
Fever not related to the common cold or flu (infants older than 8 months old) ✔
Flu (influenza) ✔
Foreign object removal ✔
Headaches and migraines ✔
Headache — sudden and severe; chronic migraines ✔
Head injury (without passing out) ✔
Haemorrhoids ✔
Immunisations ✔
Incision and drainage; abscess ✔
Injuries (falls, sprains, minor concussions, fingernail/toenail, work-related) ✔
Medication refills (non-narcotic) ✔
Poisoning ✔
Pregnancy test ✔
Pregnancy-related issues (pain, bleeding) ✔
Rash ✔
Rash with fever ✔
Seizure ✔
Skin problems (eczema/dry skin, poison ivy/poison oak, infections) ✔
Sinus infections ✔
Sore throat / Strep ✔
Sprain or strain ✔
Stomach pain (minor) ✔
Stomach pain (major) ✔
Swallowed object ✔
Urinary tract infection ✔

What medical services does Doctors Express Urgent Care provide?

We treat everything from coughs, colds, fevers and flu all the way up to cuts that need stitches, fractures and bad burns. We care for any urgent illnesses or injuries that are not considered life threatening. We care for both adult and pediatric patients. We also offer laboratory testing, digital x-ray services, and a full, in-house pharmacy so you receive your prescriptions before you even leave. We specialise in work permit medicals where we can provide the doctor visit, the blood-work and the chest x-ray (where required). The best part is you’ll leave with all paperwork in-hand, usually within an hour.

Do you accept my insurance?

We accept all of the Island’s private insurance companies. We are unable to accept CINICO or international insurance plans. To confirm if we accept your insurance plan, please contact Doctors Express at +1 345 745 6000.

How much will it cost to visit Doctors Express?

In short — it depends. If you have health insurance then, depending on your individual plan, you may be responsible for covering insurance co-pays, paying a deductible, or possibly full payment for the visit (if we cannot verify your insurance coverage). We can typically look up what your insurance company requires when you arrive. If you do not have insurance, Doctors Express offers upfront, transparent cash pricing for all our services.

Do I need to schedule an appointment?

At Doctors Express, no appointments are necessary. You just walk-in any time during business hours (from 9:00 AM – 9:00 PM, 7 days a week — including most public holidays) and receive treatment from one of our physicians.

Do I need a referral?

A referral from another physician is not required to visit Doctors Express.

What if I need outside services like an MRI or to see a specialist. Can you still help me?

Yes, we will provide the initial consultation and care of the condition. From there, if additional services are required, we will help you navigate the maze of healthcare options and refer you to the proper specialist for an appointment.

Is there an age limit for visiting Doctors Express Urgent Care?

We welcome patients of all ages. Children should be at least 6 months old.

What happens when I leave Doctors Express Urgent Care?

Complete discharge instructions will be provided and you will be notified about any lab results or x-rays. Our in-house pharmacy ensures that you leave with your prescription in-hand. With your written permission, a record of your treatment will be faxed to your primary care physician, who can provide any follow up care required.

What to expect

Doctors Express’ state-of-the-art facility offers medical treatment in a comfortable, relaxing environment, with the highest levels of customer care.

Upon entering Doctors Express, you will be greeted by a member of the Doctors Express team, who will be happy to answer any questions you may have. You will be asked for identification and your health insurance details. If this is your first time visiting Doctors Express, you will be asked to check-in on our iPad kiosks.

In our bright, spacious reception area, you can enjoy TV, WiFi, and an assortment of reading materials while you briefly wait.

Next, a member of our clinical team will guide you into an exam room to take your vital signs and other relevant health information and medical history in advance of meeting the physician.

Patient privacy and peace of mind is of the greatest importance to us.

Once completed, you will be evaluated by one of our physicians who will review your symptoms, conduct a thorough examination, and determine if any further testing is required. For your convenience Doctors Express offers laboratory testing, digital x-ray and full pharmacy services, on-site.

After the physician has completed their comprehensive investigations and reached a conclusive diagnosis, a member of our clinical team will return with the discharge instructions and any prescriptions.

At times patients will require follow-up with or referral to another specialist, transfer to an emergency department, or direct hospitalisation. Doctors Express will help facilitate that process for you if necessary.

At Doctors Express we are with you every step of the way to ensure you receive the care and attention you need.